¼ online shoppers during the holidays are not satisfied with the customer service

According to this article, Teelif, a company that monitors Twitter graph and trends, reports that 24% of customers have cursed and complained during their online shopping process. Customers were upset about website errors, erroneous coupon codes, and other inconveniences.

December 21, 2010

Serve your customers carefully! Your customers are talking loud! Twitter traffic increased 256%, Black Friday and Cyber ​​Monday 202%. According to this article, Teelif, a company that monitors Twitter graph and trends, reports that 24% of customers have cursed and complained during their online shopping process. Customers were upset about website errors, erroneous coupon codes, and other inconveniences.

¼ online shoppers during the holidays are not satisfied with the customer service   “Because of these issues plaguing their online experiences, retailers are driving customers away, resulting in more than $ 44 billion in lost revenue a year,” said Jeff Galat, Teeleaf’s vice president of marketing.

I want to know how many salespeople are listening to customers’ feedback, responding, reaching out to customers and solving their problems? This online shopping season is in full swing, and with the megaphones of customers firmly implanted in their hands, this season will show the difference between a company that just wants to sell things and that wants to build relationships. (Previous research has shown that 51% of Teelif’s online shoppers have been influenced by social media Why it’s called the web: Media and e-commerce integration.

And 74% of consumers surveyed said negative comments affect their likelihood of doing business with the company.) Does the feedback from people who are convinced by their own experience and speak about the company affect the result? If you are a trader and listen carefully and answer customer questions, are you working on their problems? Indeed, it can show your true face, as a result of which your business will grow.

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