VKontakte added the capabilities of CRM systems to Business Pages messages. The customer data will now be visible in community messages, and it will also be possible to create custom labels for dialogs.
Let’s figure out how to work with the new tool and how to use it correctly.
Recommended: Jesica is an Instagram promotion app (from the creators of Instaplus.me). Install Jesica on your Android phone or computer and the app will like, subscribe and unsubscribe as if you were doing it yourself:
- No blocks. The limits work as if you were doing it all manually.
- Safely. You do not need to enter a password for your account.
- High speed. You can put up to 1000 likes and 500 subscriptions per day.
Try 5 days for free >>
Read also: How to promote a VKontakte group from scratch
How to add message tags to VK and why are they needed
When you receive a message in a group, you will see: age, city, activity in the community. This customer data can be seen by simply opening the correspondence.
Also, for convenient work with messages, you can use up to 20 tags that will be seen by other administrators.
To create a tag in messages from the VK community, follow the simple steps.
Step 1… Open the required dialog and click “Manage Labels”.
Step 2… Write a name for the label and choose a color. Click “Add” and “Save”.
Step 3… After that, the dialog will be able to mark them with tags.
How to use it? Indicate the label “Loyal customer” – for regular customers, “Write later” – for applications requiring clarification, “Partner” – for proposals for cooperation.
User data will be visible in both new and old dialogs starting in January this year. Within a few weeks, it will be possible to leave comments on dialogs with customers.
Recall that recently VKontakte launched the “Auto-promotion of goods” function, as well as a recommendation section in the product cards.
We publish the most relevant materials in our Telegram channel: https://t.me/postiumru/. Go ahead and subscribe – no ads, just pure benefit!