Now those who conduct business and personal correspondence in Messenger do not have to use the Page Manager application to respond to customer messages. Facebook has added the ability to switch between personal and business Messenger accounts.
The new feature has already appeared in applications on iOS devices, and will appear on Android in the next few weeks.
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How to switch accounts on Facebook Messenger
To switch the account on behalf of which the answer will be made, you need to hold and hold the profile picture in Messenger. A panel will appear where you can select the account you want to answer.
Previously, entrepreneurs had to switch to the Page Manager or Creator Studio business account management app to respond to customer messages on behalf of the company.
According to a Hubspot survey, 90% of customers consider it important to get a quick response from a company to their question on social media. Especially now, due to the pandemic and restrictions on business, the number of calls to companies has increased, the social network explains.
In addition, Facebook is testing the integration of Instagram with Messenger, as well as bringing polls back to the messenger.
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